Description

The Operations Manager supports the Pastor and staff to deliver the Mission of Holy Family Church and reports directly to the Pastor.  The administration and operations of the parish is the direct responsibility of this role.  This includes participation in the organizational strategy and planning for Holy Family.  Direct reports include parish administrative staffs including parish office manager, data base and facilities scheduling manager; and maintenance supervisor and staff.

The Operations Manager also acts as the primary liaison between the parish and the Knights of Columbus and the Inverness Police and Fire Protection District.  The role also acts as the logistical coordinator for on-site hosted events such as Shenanigans, concerts or special celebratory occasions.

In addition to administrative responsibilities, this position includes management of the physical plant, supporting infrastructure (i.e. alarm systems, IT network infrastructure, phones, etc.) and grounds of Holy Family Catholic Community. This is done with the support of the maintenance staff and IT support group, as well as all other out sourced service companies. 

The Operations Manager is responsible to ensure that all functional components of the facility are operational, as well as the long-term planning and oversight of projects required to maintain the campus functioning at its current level of efficiency.  This includes the planning and maintenance of the outside campus including lawn care and snow removal.  Responsibility for decisions on whether to in-source or out-source a function is made collaboratively with parish management and the maintenance staff. The Building Committee, composed of volunteers with various operation and construction knowledge, provides support, guidance and direction on operational management of the facility.

Maintenance of the HFCC Capital Maintenance and Replacement Reserve planning sheet and Building Fund Approved Expenses records.

The Operations Manager works directly with the Finance Director to assure the financial and physical health of the parish. The role of the Operations Manager is one that requires a large degree of flexibility and availability.  Presence is required at all parish events and activities, as well as involvement in planning or working at the event when appropriate.

This position requires the ability to be on-site within 30 minutes if an emergency issue arises to assess the situation and make a decision on how best to correct it.

Tasks and Responsibilities

• Support Pastor – Includes any needs or projects requiring assistance.
• Maintenance Staff – Staffing decisions with the Maintenance Supervisor on the makeup of the team; participate in any hiring activities. Annual reviews and goal setting with the supervisor. Assist the supervisor in any personnel issues. Provide direction on priority of tasks to be performed.
• Front Office Staff – Staffing decisions with the Front Office Manager on the makeup of the team; participate in any hiring activities. Annual reviews and goal setting with the supervisor. Assist the supervisor in any personnel issues.
• Interface with Other Staff – Understand special needs as they arise and help define solutions. Keep other staff in the loop on activities that may affect their area of operation.
• Schedule and conduct regular meetings with the Building Committee to ensure the best decisions are made to ensure both long-term viability of the grounds and plant in a cost effective manner. Consult appropriate committee members to assist in RFQ creation or meetings with vendors that are in their sphere of knowledge.
• Oversight of our technology infrastructure (IT network and servers, phone system, alarm systems, public address, etc.) Maintenance of these is via outsourced contract resources of which you will need to periodically review and either renew contracts or solicit and RFQ for a replacement vendor.
• Periodic meetings with the Director of Finance to review current year operational performance and to understand long term funding availability
• Participate, as required, in staff meetings and events.

Work Styles

• Ownership Mentality – Approach the position as if you are the owner of the entire property. Are you proud to show it off at any time? Would you make the same decision if it were your home and money?
• Flexibility – This is a part-time position, the scheduling of when you perform the majority of the tasks and responsibility is up to you, but you also need to be flexible to be on-site when unscheduled issues arise.
• Operational Acumen – The basic understanding of how the core components of a building work, and the ability to ask appropriate questions to increase your understanding so that the best decisions are made.
• Attention to detail – Making sure you think through all aspects of an issue when considering how to proceed. Review vendor contracts in detail prior to signing. Review incident/accident reports and determine any follow up or immediate action required. 
• Collaborative – The position requires that you are able to work collaboratively with your direct staff, other parish & academy staff members, parishioner volunteers and vendors to define the best approach to maintain the facility and grounds.
• Leadership Skills – Your staff looks to you to provide guidance and leadership over what is important and what isn’t, what they should be doing vs. what we should outsource, or how to deal with unreasonable priorities for their time.
• Prioritization – You will be faced with demands to address multiple issues, you need to be able to assess the issues in regards to criticality to address immediately, resources available to address, and funding constraints. You will need to make decisions and/or recommendations on to best address.
• Integrity-Requires a high degree of integrity.
• Dependability – Many people both staff and parishioners will rely on you for assistance, to maintain organization and stay focused on the Mission.
• Initiative – A willingness to personally take on responsibilities and challenges. Looks for areas of improvements personally and on campus.
• Discretion – Recognizes and respects the need for confidentiality.

Important Details

• This is an exempt 30 hour per week position. This could be ideal for a retired individual still looking for a challenge. 
• If interested, please contact Bernie Schaeffer, bschaeffer@holyfamilyparish.org or Ro Geisler, rgeisler@holyfamilyparish.org